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shipping

Our Shipping Methods: Transit Time: Countries:
FedEx Smart Post 4-12 Business Days* US
Standard Post / UPS SurePost 2-7 Business Days* US
FedEx Home Delivery (Residential) 1-5 Business Days* US
FedEx Ground (Commercial) 1-5 Business Days* US
UPS Ground 1-5 Business Days* US
FedEx Express Saver 1-3 Business Days* US
FedEx 2nd Day 1-2 Business Days* US
UPS Three-Day Select 1-3 Business Days* US
UPS Second Day Air 1-2 Business Days* US
FedEx Standard Overnight 1 Business Day* US
FedEx Priority 1 Business Day (Before 10:30AM)* US
UPS Next Day Air Saver 1 Business Day* US
FedEx First Overnight 1 Business Day (8am-10am)* US
UPS Standard 3-10 Business Days* Canada
UPS Express Saver 2-5 Business Days Canada
USPS Military (APO, DPO, FPO) 3-5 Business Days* APO/FPO/DPO
USPS Priority International 3-5 Business Days* International


Order Processing 


Orders must be sent online through 
http://www.truenutrition.com or over the phone to 760-433-5376. All orders placed before 11:00AM Pacific Standard Time should be processed the same business day unless there are order exceptions or back-orders. Some items may ship from alternate locations, or in separate packages. True Nutrition observes all major holidays, so some minor delays may occur throughout the year.


Order cancellation requests must be e-mailed to admin@trueprotein.com within 30 minutes of purchase in order to ensure that the order is not processed. True Nutrition cannot guarantee any cancellations in whole or in part for requests that are received after 30 minutes of the original order. True Nutrition is unable to make any alterations to orders after they have been produced and are prepared to ship.

Inventory availability is not always guaranteed. Customers will be notified via e-mail or over the phone regarding out of stock products and split shipments in the case of back-orders. True Nutrition will not remove out-of-stock products from the customer's invoice and packing slip prior to fulfillment.


Terms and conditions for our ordering processing policy are subject to change without notice. Please visit our web site for updates and further information: http://www.truenutrition.com.


PLEASE NOTE: Product image(s) available online are representative of the product offered, but may vary in label, size, or appearance. Please read product description for specific product attributes.


Domestic Shipping Policies


True Nutrition offers the UPS Ground, 3 Day Select, 2 Day Air, and Next Day Air shipping methods, in addition to USPS Priority mail option to each of our customers within the continental United States (Please note that many of our USPS Priority packages are now shipped via a combination of UPS and USPS. The package is shipped via UPS to your local post office and then delivered to your shipping address by your local postal carrier. This service can take anywhere from 2-7 days.) The transit times for each of these shipping options are in addition to our standard order processing times, and are only guaranteed for orders received before 11:00AM PST. Orders placed with expedited shipping will be processed prior to any other purchased placed through the site.  


Any address changes, cancellations, or delivery interceptions to processed orders will incur an $11.00 charge. All orders returned to True Nutrition due to an incorrect address or order cancellation will be subject to a $10.00 charge and a 10% restocking fee based upon True Nutrition's discretion. Three failed delivery attempts by UPS may result forfeiture of order at customer expense.


Canadian Shipping Policies


True Nutrition offers UPS Standard for all packages shipping into Canada, although we do have 2nd day and overnight service as well. If our shipping generator is returning USPS rates by mistake, you will need to visit the My Account page to add a new shipping address which includes your postal code, while deleting the old shipping address. This will resolve any shipping issues you may be experiencing. Most packages take around 4-7 business days to arrive into Canada once they have left our facility. We have worked long and hard to properly bypass many “customs border slow down” run-arounds, and have taken all customs brokerage in house. This way, your package has already cleared Customs before it arrives at the border. WE REPEAT, THERE ARE NO ADDITIONAL TAXES, DUTIES, OR BROKERAGE CHARGES UPON RECEIPT. We have taken on all these charges in house and will never be seen by our Canadian Customers. 


Any address changes, cancellations, or delivery interceptions to processed orders will incur an $11.00 charge. All orders returned to True Nutrition due to an incorrect address or order cancellation will be subject to a $10.00 charge and a 10% restocking fee based upon True Nutrition's discretion.


International Shipping Policies


True Nutrition offers international shipments using the USPS Express Priority and Priority Mail options. The shipping costs displayed on the website do not reflect any additional taxes, duties, or brokerage fees that may be applied at the border or at the time of delivery. International customers are required to review the individual customs regulations for their country of import prior to placing an order online. True Nutrition will not be held responsible for any orders that are lost, damaged, seized, or destroyed in transit. True Nutrition is unable to process any address changes once an order has left our facility for International Orders.  


All orders returned to True Nutrition due to an incorrect address or order cancellation will be subject to a $10.00 charge and a 10% restocking fee based upon True Nutrition's discretion.


Packaging


In order to provide you with the highest quality supplements at the absolute lowest prices possible, True Nutrition uses “no frills” packaging options to cut down on unnecessary costs. These include simple black and white labels, black or white HDPE containers with pressure-sensitive lids, and/or food grade poly bags with plastic zip-ties.  


PLEASE NOTE: Product image(s) available online are representative of the product offered, but may vary in label, size, or appearance. Please read product description for specific product attributes.


What if my order was left at my door step but I cannot find it?


You will need to contact Customer Service at 760-433-5376, and Customer Service will be able to contact UPS to track the package and launch an investigation if necessary.


Do you offer free shipping?


We do not currently offer free shipping on any of our orders.


Can you ship my package using USPS?


True Nutrition now offers USPS shipping for all domestic, international, and military shipping addresses. Please note that many of our USPS Priority packages are now shipped via a combination of UPS and USPS (UPS SurePost.) The package is shipped via UPS to your local post office and then delivered to your shipping address by your local postal carrier. This service can take anywhere from 2-7 days.


Why don’t you have a flat-rate shipping charge like other internet supplement companies?


Some people have 1lb. orders; some people have 100lb. orders. We charge by the weight and zip-code and make absolutely zero dollars when it comes to shipping. Doing this allows us to have the absolute rock bottom prices with our product line. If you can find a company with a total price lower than ours, please e-mail us and we will do something about this. Unlike other retailers online, True Nutrition manufacturers all products according to individual customer requests from our single manufacturing location in Southern California. We do not have the same nationwide distribution points that other large companies may offer. True Nutrition is working with regional shippers to investigate free shipping options for future consideration.


Do you ship to P.O. Boxes?


True Nutrition now ships to PO boxes using USPS Priority mail.